About VetProtect Text Messaging
VetProtect is a text-message support and check-in service for veterans and their supporters. It is a service of Calm Water Trading, LLC dba Active SOS, operated together with participating organizations such as ValorTech. People text their organization's VetProtect number; the organization's staff or peer-support team reads each message and can reply by text, connect the person with local resources, or refer them to the Veterans Crisis Line.
This is a support and conversation service, not a marketing program. No promotional, advertising, or solicitation messages are sent through VetProtect.
VetProtect is not an emergency or crisis service, and it is not monitored 24/7 unless your organization says so. If you are in crisis or in immediate danger: call 911; or call or text 988 (Veterans: press 1, or text 838255 to reach the Veterans Crisis Line).
How Consent Is Collected: You Contact Us First
VetProtect is contact-first. The person starts the conversation, and we only reply within that conversation. A person opts in by doing any one of the following:
- Texting the organization's VetProtect number (for ValorTech: (951) 718-9988) with any message. Their own message begins the conversation, and replies are sent only about that conversation.
- Texting START to the VetProtect number after seeing the number on the organization's materials, flyer, or QR code.
- Sending an alert to the VetProtect number through the Active SOS mobile app.
We do not send texts to anyone who has not contacted us first. Every VetProtect message is a reply within a conversation the person began, or a response to their own START or app alert.
Consent is never a condition of receiving services, benefits, or any other support. A person can decline to text and use other ways to reach the organization. Opt-in and opt-out events (including STOP and START) are recorded with the date and method.
Keywords and Automatic Replies
| Keyword | Action | Reply sent |
|---|---|---|
| START | Subscribes (or re-subscribes) the number to VetProtect texts | “VetProtect: You are subscribed to texts from this number. Message frequency varies. Msg&Data rates may apply. Reply HELP for help, STOP to opt out.” |
| STOP | Immediately unsubscribes the number. One confirmation is sent, then no further texts. | “VetProtect: You are unsubscribed and will get no more texts from this number. Reply START to resubscribe. In a crisis, call or text 988 (Veterans press 1), or call 911 in an emergency.” |
| HELP | Returns support contact information | “VetProtect by Active SOS: For help email support@activesos.com or call (405) 590-1851. Msg&Data rates may apply. Reply STOP to opt out. In a crisis call or text 988 (Veterans press 1) or call 911.” |
VetProtect Message Types
- Replies from staff or peer support to a message the person sent
- Receipt and check-in acknowledgments confirming a message or check-in was received
- Resource referrals, such as local Veteran Service Organizations, Vet Centers, or VA services
- Crisis resource information, such as 988 (Veterans: press 1) and 911, when appropriate
- Consent confirmations, such as START and STOP replies
No marketing, promotional, fundraising, or third-party messages are sent through this program.
Program Details & Required Disclosures
| Field | Details |
|---|---|
| Program Name | VetProtect — Veteran Support Text Line |
| Operated By | Calm Water Trading, LLC dba Active SOS, with participating organizations (for example, ValorTech). Each organization has its own VetProtect number; the ValorTech number is (951) 718-9988. |
| Message Frequency | Varies with the conversation. Typically low volume; you may receive several messages in an active conversation. |
| Monitoring Hours | Set by each participating organization. VetProtect is not a 24/7 service unless the organization states so, and messages may not be read right away. For emergencies call 911; for crisis support call or text 988 (Veterans: press 1). |
| Opt-Out | Reply STOP to any message to unsubscribe immediately. One confirmation is sent, then no further texts. |
| Help | Reply HELP, email support@activesos.com, or call (405) 590-1851. |
| Message & Data Rates | Message and data rates may apply. Active SOS does not charge for VetProtect text messages. |
| Carrier Liability | Wireless carriers are not liable for delayed or undelivered messages. |
| Data Sharing | Mobile numbers and message content are used only to operate VetProtect and are shared only with the participating organization's authorized staff and the service providers that deliver and host the service. They are never sold, rented, or shared with third parties for marketing or promotional purposes. |
VetProtect Sample SMS Messages
Privacy & Data Handling
Active SOS does not sell, rent, share, trade, or otherwise transfer mobile phone numbers or SMS consent data to any third party for marketing, promotional, or any other purpose. Messages are visible to the participating organization's authorized staff. Authorized staff may use automated, AI-assisted summaries of message history to help prioritize follow-up; AI does not send messages to people. See Section 4c of the Privacy Policy and Section 5c of the Terms & Conditions.
Questions About VetProtect Texts
For questions about a VetProtect message you received, to report a concern, or to ask to have your number removed:
Active SOS Support
Email: support@activesos.com
Phone: (405) 590-1851
Address: 12520 Rockwood Avenue, Oklahoma City, OK 73170
Related policies: Privacy Policy | Terms & Conditions | Provider & School Safety SMS Consent