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Connect is the Active SOS app configured around your practice — not a one-size-fits-all patient portal. Care plans, check-in cadence, and alert routing are set up to match your specialty and how your patients actually engage, while automated SMS check-ins, in-app alerts, and a clinical dashboard generate billable events and reduce readmissions.
Clinical Workflow
Five steps from patient enrollment to clinical documentation — configured around your existing workflow and specialty.
Paper consent at discharge or SMS keyword START opt-in. Simple onboarding for any care setting.
Scheduled SMS messages sent based on individual care plan. Frequency set by clinical team.
Patient replies via Connect — the free Active SOS app, configured for your practice, downloaded from the iOS App Store or Google Play. They already have a phone, removing the need for a different device.
Concerning responses trigger immediate care team alert with patient location and response data.
Clinicians review trends, outcomes, and documentation. Exportable, time-stamped event data.
Billing & Documentation
Active SOS RPM supports documentation for the following CPT codes. A trust-builder for clinical operations teams.
Monthly billing for time spent reviewing patient-generated data and communicating with patients. 99458 for additional 20-minute increments.
Monthly care management for patients with two or more chronic conditions. 99439 for additional 20-minute increments beyond the first 20.
Telephone assessment and management services by qualified non-physician healthcare professionals.
Online digital evaluation and management services for established patients. Billed per 7-day period.
Peer support services for behavioral health and recovery programs. Supports documentation of peer-to-peer check-ins.
Supports documentation for psychotherapy services delivered in conjunction with evaluation and management services.
What's New in Connect
Connect has grown beyond scheduled check-ins. The platform now handles two-way messaging, internal task management, structured call documentation, and multi-provider assignment — everything your staff needs to run a connected, billable care program without leaving one dashboard.
Patients message your practice directly from the Connect app — and your staff replies from the dashboard. Every exchange is time-stamped, logged, and tied to the patient record. No more phone tag or untracked SMS threads.
Connect now supports practices with multiple providers. Assign each patient to their treating doctor, then filter every view — tasks, billing, and reports — to a specific provider instantly. Built for group practices and clinics where more than one clinician is billing RTM.
Every patient interaction beyond scheduled check-ins gets logged in a persistent, per-patient activity timeline. A practice-wide to-do rollup surfaces open items across your full panel so nothing slips between visits — with direct links from any flagged entry back to the patient record.
RTM management codes (98979–98981) require documented synchronous interaction — a real phone or video call — each month. Connect's call logging captures exactly that: interaction type, synchronous confirmation, discussion topics, and staff name. The billing engine won't auto-qualify a management code without it.
Beyond Scheduled Check-Ins
Active SOS isn't just scheduled check-ins. Patients can trigger one-tap alerts anytime — and your care team is notified immediately.
Patients trigger alerts anytime — not just during scheduled check-ins. Immediate escalation to care team.
Care team notified immediately with patient GPS location. Supports post-discharge safety and rapid response.
Faster response times and continuous monitoring between visits reduces preventable readmissions.
Patients use Connect — free on iOS and Android, and set up to reflect your specialty, care plans, and the patient activity you actually need to track. No separate hardware, no new portal to learn. Setup takes under 2 minutes.
Security & Compliance
Active SOS was built for healthcare from the ground up. Every layer of the platform is designed to meet clinical compliance requirements.
Active SOS enters into a signed BAA with each enrolling healthcare provider, establishing our role as a Business Associate under HIPAA.
Our SMS program is registered under A2P 10DLC with full TCPA compliance. Patients opt in via paper consent or SMS keyword START — see full consent details.
All data is encrypted in transit using TLS 1.2 or higher and encrypted at rest using AES-256. Industry-standard security throughout.
Role-based access controls limit data access to authorized personnel. Multi-factor authentication required for system access.
Partnership Models
Whether you're a solo provider, a hospital system, or a telemedicine company — we have a model that fits.
Integrate Active SOS RPM with your existing telemedicine platform. KonnectMD partnership available. Co-branded patient experience with your organization's identity.
No decisions on pricing or integration models until we prove the value to your practice and identify which features best fit your workflow. Start with a pilot — we earn the rest.
Full white-label deployment available for health systems that want to offer RPM under their own brand. Org-code onboarding, co-branding, and custom alert messaging included.
B2B & Enterprise Pricing
We don't publish a one-size-fits-all price because your program isn't one-size-fits-all. Contact us for a custom quote.
Join healthcare providers using Active SOS RPM to monitor patients between visits, reduce preventable readmissions, and generate documented billable events.