For Chiropractors
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Connect — the App That Adapts to Your Practice
Connect is the Active SOS app configured around your practice — not a one-size-fits-all patient portal. Care plans, check-in cadence, and alert routing are set up to match your specialty and how your patients actually engage, while automated SMS check-ins, in-app alerts, and a clinical dashboard generate billable events and reduce readmissions.
Clinical Workflow
How Connect Works
Five steps from patient enrollment to clinical documentation — configured around your existing workflow and specialty.
Patient Enrollment
Paper consent at discharge or SMS keyword START opt-in. Simple onboarding for any care setting.
Automated Check-Ins
Scheduled SMS messages sent based on individual care plan. Frequency set by clinical team.
Patient Response
Patient replies via Connect — the free Active SOS app, configured for your practice, downloaded from the iOS App Store or Google Play. They already have a phone, removing the need for a different device.
Alert Escalation
Concerning responses trigger immediate care team alert with patient location and response data.
Dashboard Review
Clinicians review trends, outcomes, and documentation. Exportable, time-stamped event data.
Billing & Documentation
Supported CPT Codes
Active SOS RPM supports documentation for the following CPT codes. A trust-builder for clinical operations teams.
99458
Remote Physiologic Monitoring Management
Monthly billing for time spent reviewing patient-generated data and communicating with patients. 99458 for additional 20-minute increments.
99439
Chronic Care Management
Monthly care management for patients with two or more chronic conditions. 99439 for additional 20-minute increments beyond the first 20.
98968
Non-Physician Telephone Assessment
Telephone assessment and management services by qualified non-physician healthcare professionals.
99423
Online Digital E/M Services
Online digital evaluation and management services for established patients. Billed per 7-day period.
Self-Help / Peer Services
Peer support services for behavioral health and recovery programs. Supports documentation of peer-to-peer check-ins.
Psychotherapy Add-On Codes
Supports documentation for psychotherapy services delivered in conjunction with evaluation and management services.
What's New in Connect
A Full Practice Communication Platform
Connect has grown beyond scheduled check-ins. The platform now handles two-way messaging, internal task management, structured call documentation, and multi-provider assignment — everything your staff needs to run a connected, billable care program without leaving one dashboard.
Two-Way Patient Messaging
Patients message your practice directly from the Connect app — and your staff replies from the dashboard. Every exchange is time-stamped, logged, and tied to the patient record. No more phone tag or untracked SMS threads.
- ✓ Standard message templates: pain check-ins, treatment follow-ups, appointment confirmations, feedback requests
- ✓ Quick-pick template buttons above a free-form reply box — structured or custom, always your choice
- ✓ Auto-acknowledgment fires once per 180-minute conversation window so patients know they were heard
- ✓ A2P 10DLC compliant — every outbound message runs through your verified practice sender identity
Practice Management & Multi-Provider Support
Connect now supports practices with multiple providers. Assign each patient to their treating doctor, then filter every view — tasks, billing, and reports — to a specific provider instantly. Built for group practices and clinics where more than one clinician is billing RTM.
- ✓ Admin-managed provider roster — add, deactivate, and reassign providers from the Settings panel
- ✓ Patient list, billing summary cards, and to-do rollup all filter by assigned doctor in one click
- ✓ "Potential value" billing gap calculation scoped per provider — see exactly what each doctor is leaving unbilled
- ✓ Deep-linkable doctor filters — share a direct URL to any provider's open task or billing view
Activity Log & Patient To-Do List
Every patient interaction beyond scheduled check-ins gets logged in a persistent, per-patient activity timeline. A practice-wide to-do rollup surfaces open items across your full panel so nothing slips between visits — with direct links from any flagged entry back to the patient record.
- ✓ Per-patient clinical activity log — captures alerts, messages, calls, and staff notes in one timeline
- ✓ Practice-wide to-do rollup filterable by patient or provider, with deep-link navigation to each item
- ✓ "Open Items by Patient" panel — see every outstanding task for a patient before their next visit
- ✓ Separate from RPM/RTM billing time tracking — log clinical activity without touching your billing engine
Structured Call Logging & Compliance Tracking
RTM management codes (98979–98981) require documented synchronous interaction — a real phone or video call — each month. Connect's call logging captures exactly that: interaction type, synchronous confirmation, discussion topics, and staff name. The billing engine won't auto-qualify a management code without it.
- ✓ Log interaction type (phone or video) with one-click synchronous confirmation — required for management code qualification
- ✓ Clickable discussion topics: medications, treatments, results, activity, issues, treatment plan
- ✓ "Needs a Call This Month" filter — surfaces every patient who is time-qualified but missing a logged call before month-end
- ✓ Audit-ready compliance export: per-patient, per-code evidence report showing data days and call documentation independently
Beyond Scheduled Check-Ins
The Triage Function
Active SOS isn't just scheduled check-ins. Patients can trigger one-tap alerts anytime — and your care team is notified immediately.
One-Tap Patient Alerts
Patients trigger alerts anytime — not just during scheduled check-ins. Immediate escalation to care team.
GPS Location on Alert
Care team notified immediately with patient GPS location. Supports post-discharge safety and rapid response.
Readmission Reduction
Faster response times and continuous monitoring between visits reduces preventable readmissions.
One App, Configured Around Your Practice
Patients use Connect — free on iOS and Android, and set up to reflect your specialty, care plans, and the patient activity you actually need to track. No separate hardware, no new portal to learn. Setup takes under 2 minutes.
Message: "I'm having chest pain"
GPS: 35.4676° N, 97.5164° W
Patient replied: "6 — some fatigue"
Patient replied: "Yes"
Security & Compliance
HIPAA-Compliant by Design
Active SOS was built for healthcare from the ground up. Every layer of the platform is designed to meet clinical compliance requirements.
Business Associate Agreement (BAA)
Active SOS enters into a signed BAA with each enrolling healthcare provider, establishing our role as a Business Associate under HIPAA.
SMS TCPA & A2P 10DLC Compliant
Our SMS program is registered under A2P 10DLC with full TCPA compliance. Patients opt in via paper consent or SMS keyword START — see full consent details.
TLS 1.2+ & AES-256 Encryption
All data is encrypted in transit using TLS 1.2 or higher and encrypted at rest using AES-256. Industry-standard security throughout.
Role-Based Access Controls & MFA
Role-based access controls limit data access to authorized personnel. Multi-factor authentication required for system access.
Partnership Models
Three Ways to Partner
Whether you're a solo provider, a hospital system, or a telemedicine company — we have a model that fits.
Telemedicine Bundles
Integrate Active SOS RPM with your existing telemedicine platform. KonnectMD partnership available. Co-branded patient experience with your organization's identity.
Practice Pilots
No decisions on pricing or integration models until we prove the value to your practice and identify which features best fit your workflow. Start with a pilot — we earn the rest.
White-Label Options
Full white-label deployment available for health systems that want to offer RPM under their own brand. Org-code onboarding, co-branding, and custom alert messaging included.
B2B & Enterprise Pricing
Flexible Pricing for Every Program Size
We don't publish a one-size-fits-all price because your program isn't one-size-fits-all. Contact us for a custom quote.
Ready to Reduce Readmissions and Generate Billable RPM Events?
Join healthcare providers using Active SOS RPM to monitor patients between visits, reduce preventable readmissions, and generate documented billable events.