NEW: VetProtect — a private portal for veteran service organizations & care teams — See How It Works
Home About Us How It Works App Use Cases Location Services Veteran Support Connect KonnectMD Stop Bullying & School Safety ★ Protect — School Portal ★ VetProtect — Veteran Org Portal ★ Blog Media Crisis Ready Network Contact
Book a Demo Veteran Support App
Home› Use Cases› VetProtect
For VSOs, Vet Centers & Recovery Programs

Do the Veterans You Serve Have a Way to Reach Out — Before It Becomes an Emergency?

Most organizations don't find out until someone finally works up the nerve to call, or until it's too late to matter. VetProtect closes that gap with one text number your whole care team can see.

Book a 30-Minute Demo Walk Through the Problem ↓
VetProtect Triage Inbox LIVE
TIER 3 — CRISIS"need someone rn" — GPS attached
2 min ago
TIER 2 — ELEVATEDCraving disclosed — flagged for follow-up
40 min ago
TIER 1 — ROUTINE"Made it to group today" — check-in logged
Today
Active SOS

Built on the Active SOS platform — your own branded number, roster, and staff.

No App Required for Veterans
Your Own Branded Tenant
GPS on Every Crisis Alert
Routes to the 988 Crisis Line
Zero Data Mixing Between Orgs

Ask Yourself

What Would They Do If…

Three honest questions. Answer them the way it actually works today at your organization — not the way you wish it worked.

1

A veteran misses two check-ins in a row. Do you know today — or three weeks from now?

Someone stops showing up to meetings. Nobody flags it because nobody's job is to notice — until a family member calls, or it comes up in a debrief after something's already gone wrong.

Honest answer

"We'd probably find out later. Nobody's actively tracking who's gone quiet."

2

It's 2am. A veteran is craving, spiraling, or just needs someone to know they're still here. What do they do?

Calling feels like too much. Texting a personal cell feels like a burden. So the moment passes — and whether it passes okay is left entirely up to chance.

Honest answer

"They'd probably sit with it alone rather than bother anyone at that hour."

3

Something happens — a relapse, a crisis, a call for real help. Does your team see it the second it happens?

Or does it surface after the fact — in a group text buried under twenty other messages, on someone's personal phone who happened to be the one they trusted that day.

Honest answer

"It depends entirely on who they happened to reach, and whether that person saw the message in time."

If any of those answers made you wince — that's not a staffing problem.
It's a visibility problem.

So Here's What VetProtect Actually Is

A Portal to See Your Roster, Their Activity, and Who Needs Help Right Now

VetProtect is a portal that shows your team every veteran on your roster, their check-in activity over time, and every alert they send — automatically sorted by urgency. You see who's checking in, who's gone quiet, and who needs help right now, all in one place.

VetProtect logo

See Your Whole Roster

Every veteran or supporter you serve, in one place — enrollment status, branch of service, VA-connection status, and a history of their activity over time.

Know the Moment Someone Needs You

Every incoming text is automatically triaged — routine check-in, elevated concern, or active crisis — and shows up in your team's shared inbox the instant it arrives.

Reach Out Before It's a Crisis

AI-generated activity summaries flag who's gone quiet or trending downward — so your team can check in proactively, not just react after the fact.

The Human Side of One Button

When the Phone Weighs a Thousand Pounds

There's a moment every veteran — and everyone who loves one — knows. Reaching out feels heavier than whatever's actually happening. Not because they don't want help. Because in that moment, deciding who to call and finding the words feels impossible.

Personal Circle

Family & Battle Buddies

Up to 10 people already in their personal Active SOS circle — spouse, parent, the guy who was in their unit — get the alert directly, with their exact location.

VetProtect Portal

Your VetProtect Care Team

The same alert lands in your organization's triage inbox at the same time — GPS attached, tier already assigned, ready for your team to act on.

ONE
BTN

No Decision to Make. No Explaining Required.

They don't have to find the words. Help is already on the way.

Beyond the Inbox

An AI Reporting Engine That Watches Your Whole Population

Every alert is triaged instantly by rules your team controls — fast, predictable, and tuned to how your population talks. On top of that, an AI analysis layer reads across a veteran's history to surface what a single message can't show you on its own.

Per-Veteran AI Summaries

On demand, generate a plain-English summary of one veteran's activity over the last month, three months, or all time — check-in frequency, tone shifts, and anything worth a closer look — instead of scrolling their entire message history yourself.

Roster-Wide AI Population Report

The same kind of AI reporting engine we built into the Connect clinical dashboard, pointed at veteran population health instead of billing: a report that flags who across your entire roster is trending downward and worth a proactive check-in — not just who happened to send an alert.

On the Roadmap: AI-Assisted Triage

Today, tiering runs on fast, transparent keyword rules your team configures — not an AI reading each message live. We're scoping whether an AI layer should assist real-time triage itself, the way it already does for population reporting. If your team wants to help shape that, we'd rather build it with your input than guess.

Back to Those Three Questions

Here's What Happens Instead, With VetProtect

Same three scenarios from the top of the page. Different outcome, because your team sees it the moment it happens.

Tier 1 · Routine

"A veteran misses two check-ins in a row…"

Now: Their check-in pattern is visible on their profile. Your roster-wide AI report flags them as worth a proactive call — before it's been three weeks.

Tier 2 · Elevated

"It's 2am and a veteran is spiraling…"

Now: One text to your organization's number — not a personal cell — lands in the shared inbox flagged for follow-up, whatever time it comes in.

Tier 3 · Crisis

"Something happens — a relapse, a real crisis…"

Now: The alert includes GPS location and surfaces instantly at the top of the inbox, so your team — or the Veterans Crisis Line — knows exactly where to send help.

What Your Portal Actually Looks Like

Every Check-In and Every Alert, In One View

This is the inbox your staff opens — not a stack of unread group texts. Sorted by urgency, filterable by veteran, with AI summaries flagging who needs a call today.

Triage Inbox

Every open alert, sorted by tier, live.

Alert History & Dashboard

Every alert ever received, filterable by tier and month.

AI Reporting

On-demand per-person summaries and a roster-wide report that flags who's worth a proactive check-in.

Veteran/Supporter Profiles

Branch of service, VA-connection status, primary contact, and preferred contact time.

Staff & Role Management

Invite your own team and control who can add or manage other users.

VetProtect PortalLIVE
TIER 3 — CRISIS
"need someone rn" — GPS attached
2 min ago
TIER 2 — ELEVATED
Craving disclosed — flagged for follow-up
40 min ago
ROSTER FLAG
M. Reyes — no check-in in 9 days
AI report
TIER 1 — ROUTINE
"Made it to group today" — check-in logged
Today
This Week
14 Alerts · 11 Resolved

Who It's For

Built for Organizations, Not Individual Users

VetProtect is deployed at the organization level — your team gets one portal to support your whole population, whatever kind of care team you run.

VSO Chapters & Posts

Veteran Service Organization chapters keeping members connected between meetings.

VA Vet Centers

Vet Centers and other veteran-facing clinical or counseling programs.

Recovery Programs

Substance-use and mental-health recovery programs tracking check-ins and disclosures.

Peer-Support Networks

Peer-support groups and campus veteran centers built around veterans supporting veterans.

Family & Community Groups

Organizations supporting the families and communities around veterans, not just the veterans themselves.

Your Whole Care Team

Staff, peer specialists, and case managers all see the same portal — nobody is the single point of failure.

Two Related Tools

VetProtect vs. Active SOS — Which One Do You Need?

They're built to work together, not to replace each other. Here's the honest side-by-side.

For individuals
  • The app a veteran and their personal circle already use
  • One-tap alert with exact GPS to up to 10 people
  • Family, battle buddies, whoever they've chosen to trust
  • No organization involved — just their own people
  • Free to download, $20/mo or $180/yr to subscribe
Who it's for

A veteran and the personal circle they want alerted directly.

For organizations
  • A portal for your staff to manage an entire roster
  • See activity across your whole population, not just one person
  • Triage inbox, AI reporting, and escalation pathways built in
  • A veteran's individual Active SOS alerts can flow straight into it
  • Custom org pricing — 30-day pilots available
Who it's for

A VSO, Vet Center, or recovery program managing care for an entire population.

🤝 Not sure which one fits — or whether you need both? Tell us how your organization works, and we'll help you figure out the right setup. Whatever solution you choose, we can help.

Not One-Size-Fits-All

Customization for Your Organization

A recovery program and a family support group don't talk about crisis the same way. VetProtect is shaped around your population and your process — not the other way around.

Already Self-Service, Right Now

  • Your own crisis keywords — add or remove the words that should raise a message's priority, tuned to how your population actually talks.
  • Your own private roster — branch of service, VA-connection status, primary contact, and preferred contact time, captured your way.
  • Your own staff & permissions — invite your team, assign Support or Administrator access.
  • Your own reporting — AI-generated summaries and roster-wide triage scoped only to your population.

Configured With You at Onboarding

  • A branded tenant — your organization's name, logo, and a dedicated phone number that's yours alone.
  • Your escalation pathway — the specific local VSO, Vet Center, or VA contact a crisis hands off to.
  • Your response text — customize your own communication responses and unique support texts in your organization's voice, or we'll build common responses and escalation language for you at onboarding.

Veterans Crisis Line — Available 24/7

VetProtect is a triage and alert layer, not a live-staffed crisis hotline. Every tier-3 alert is designed to route to a real, credentialed responder — your team, a local VSO, or the Veterans Crisis Line. Call or text 988, then press 1. If you or a veteran you know is in immediate danger, call 911.

Getting Started

Getting Set Up Is Straightforward

From first conversation to live for your organization — usually days, not weeks, since 10DLC carrier approval is already in place.

1

Book a 30-Minute Demo

Walk through the portal with our team. See exactly what a veteran experiences and what your staff will see.

Book a Demo
2

Tell Us How Your Team Works

A small team willing to monitor the inbox, your response-time expectations, and the local VSO/Vet Center/VA contact you escalate to.

3

Go Live on Your Number

We register your dedicated phone number, set up your roster and keywords, and your veterans start texting in — usually within days, not weeks.

Questions & Answers

Common Questions About VetProtect

No. VetProtect is a portal and triage router — it reads incoming texts, assigns a priority tier, and puts the message in front of your staff. It does not employ credentialed counselors or provide live-answered crisis support itself. Every tier-3 (crisis) message is designed to end at a real resource: your trained staff, a local VSO or Vet Center, or the Veterans Crisis Line at 988.

No. Veterans and supporters communicate entirely by text message to your organization's dedicated number. If someone has a phone that can send a text, they're already reachable — no account, no login, no app required on their end.

No. Each partner organization gets its own private, branded tenant — its own phone number, its own roster, its own staff, and its own settings. Nobody's information is shared or visible across organizations.

Yes — this is self-service today. Your team can add or remove the specific words and phrases that should raise a message's priority, tuned to how your population actually talks. A recovery program might flag "relapse" or "craving"; a family support group might weight isolation language differently.

During onboarding, we configure your specific escalation pathway — the local VSO, Vet Center, or VA contact a tier-3 alert hands off to, alongside your own staff. You can customize your own response text and unique support messages in your organization's voice, or we'll build common responses and escalation language for you — whichever your team prefers.

A small team willing to monitor the inbox and respond to check-ins, agreement on response-time expectations (especially for higher-tier alerts), your local resource information for escalation, and basic organizational information for phone-number registration, which carriers require.

Give the Veterans You Serve One More Way to Be Heard.

VetProtect gives your organization a dedicated, branded way to hear from the veterans you serve — without asking you to build software or change how your team already thinks about support.

Book a Demo See Active SOS for Individual Veterans